Refund & Return Policy

At ShiaCircle, we want you to be satisfied with your purchase. This Refund & Return Policy explains when you may return products, request a refund, or receive a replacement.

By placing an order on ShiaCircle.com, You agree to the terms outlined in this Refund & Return Policy.

Returns

We accept returns of eligible products within 30 days of the delivery date.

To be eligible for a return, Your item must be unused, in its original condition, and returned in its original packaging. Proof of purchase or Your order number is required.

Non-Returnable Items

The following items are not eligible for returns or refunds:

• Custom or personalized phone cases.

• Products that have been used, damaged, or altered by the customer.

• Items marked as final sale or clearance.

• Gift cards.

Damaged or Incorrect Orders

If Your order arrives damaged, defective, or You receive the wrong item, please contact us within 7 days of delivery.

Please include Your order number along with clear photos of the product and its packaging so we can review Your claim. If approved, We will replace the item or issue a full refund at no additional cost.

Refunds

Once We receive and inspect Your returned item, We will notify You of the approval or rejection of Your refund.

Approved refunds will be issued to Your original payment method. Depending on Your financial institution, it may take 5–10 business days for the refund to appear on Your account.

Original shipping charges are non-refundable unless the return is the result of Our error or the item arrived damaged or defective.

Exchanges

We only replace items that are defective, damaged, or incorrect. If You need an exchange, please contact us within 7 days of receiving Your order.

Return Shipping

If the return is due to Our error or a defective or damaged product, We will provide a prepaid return shipping label.

For all other approved returns, customers are responsible for return shipping costs.

Order Cancellations

Orders may be canceled before they enter production or are shipped. Once an order has been processed or shipped, it cannot be canceled and must follow the return process described in this policy.

Contact Us

If You have any questions about this Refund & Return Policy or would like to request a return, please contact us at [email protected].